Legal
Privacy Policy
Last updated: 29 September 2026
Introduction
Dammam Home Solutions (“we”, “us”) provides property repair and maintenance services in Dammam, Saudi Arabia. This policy explains what information we collect when you use this website or contact us, and how that information is used.
This website is informational — it describes our services and gives you a way to reach us. It doesn’t include user accounts, online payments or online booking, so most of what applies here relates to information you choose to share with us directly.
Information we collect
When you contact us — by WhatsApp, phone or email — you may share:
- Your name and contact details
- Your property location or address
- A description of the issue you’d like help with
- Photos or videos you choose to send us
- Any other details you include in your message
We don’t collect this information automatically through the website itself — it’s only what you choose to send us.
How we use this information
We use the information you share with us to:
- Respond to your enquiry and understand the issue you’re facing
- Arrange and carry out the service you’ve requested
- Keep basic records of past enquiries and jobs
- Follow up on a job where relevant (for example, to check the repair has held)
We don’t use your information for unrelated marketing without your consent.
WhatsApp and other messaging services
Messages sent to us via WhatsApp are also subject to WhatsApp’s own privacy policy, since the app is operated by a third party (Meta). We use these conversations only to respond to your enquiry and coordinate any service you’ve requested.
Cookies and website analytics
This website does not currently use cookies or third-party analytics or advertising trackers. Our hosting provider may automatically log basic technical information (such as IP address and browser type) for security and performance purposes, in line with standard web hosting practice. If this changes in the future, this policy will be updated accordingly.
Sharing your information
We don’t sell your personal information. It’s only shared with the people directly involved in providing the service you’ve requested (for example, the technician attending your property), or where we’re required to by law.
Data retention and security
We keep enquiry and job information for as long as reasonably needed to provide the service and maintain basic records, and take reasonable steps to protect it. No method of storage or transmission is completely secure, so we can’t guarantee absolute security.
Children's privacy
This website and our services are intended for adults arranging property repair and maintenance work. We don’t knowingly collect information from children.
Your choices
You can ask us to review, update or delete the information we hold about a past enquiry by contacting us using the details below.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.
Contact us
If you have a question about this policy or how your information is handled, contact us via our contact page.