Privacy Policy

Dammam Home Solutions (“we”, “us”) provides property repair and maintenance services in Dammam, Saudi Arabia. This policy explains what information we collect when you use this website or contact us, and how that information is used.

This website is informational — it describes our services and gives you a way to reach us. It doesn’t include user accounts, online payments or online booking, so most of what applies here relates to information you choose to share with us directly.

When you contact us — by WhatsApp, phone or email — you may share:

• Your name and contact details
• Your property location or address
• A description of the issue you’d like help with
• Photos or videos you choose to send us
• Any other details you include in your message

We don’t collect this information automatically through the website itself — it’s only what you choose to send us.

We use the information you share with us to:

• Respond to your enquiry and understand the issue you’re facing
• Arrange and carry out the service you’ve requested
• Keep basic records of past enquiries and jobs
• Follow up on a job where relevant (for example, to check the repair has held)

We don’t use your information for unrelated marketing without your consent.

Messages sent to us via WhatsApp are also subject to WhatsApp’s own privacy policy, since the app is operated by a third party (Meta). We use these conversations only to respond to your enquiry and coordinate any service you’ve requested.

This website does not currently use cookies or third-party analytics or advertising trackers. Our hosting provider may automatically log basic technical information (such as IP address and browser type) for security and performance purposes, in line with standard web hosting practice. If this changes in the future, this policy will be updated accordingly.

We don’t sell your personal information. It’s only shared with the people directly involved in providing the service you’ve requested (for example, the technician attending your property), or where we’re required to by law.

We keep enquiry and job information for as long as reasonably needed to provide the service and maintain basic records, and take reasonable steps to protect it. No method of storage or transmission is completely secure, so we can’t guarantee absolute security.

This website and our services are intended for adults arranging property repair and maintenance work. We don’t knowingly collect information from children.

You can ask us to review, update or delete the information we hold about a past enquiry by contacting us using the details below.

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

If you have a question about this policy or how your information is handled, contact us via our contact page.