Refund & Cancellation Policy

This website doesn’t process online payments — services are requested through WhatsApp, phone or email, and any payment is arranged and made directly between you and Dammam Home Solutions. This page explains our general approach to cancellations and refunds for services requested through us.

If you need to cancel or reschedule a visit, contact us as early as possible. Where no visit has taken place and no materials have been purchased for your job yet, no charge would apply.

For some jobs, materials or parts may need to be purchased in advance. If a job is cancelled after materials have already been bought specifically for it, the cost of those materials may not be refundable.

Once a repair or maintenance job has been completed and is working as intended, it’s generally not eligible for a refund. If a specific part of the work wasn’t completed or doesn’t match what was agreed, let us know so we can look into it.

If you’re not satisfied with completed work, contact us as soon as possible with details of the issue. We’ll assess the situation and, where appropriate, arrange a follow-up visit to address it. Outcomes are handled on a case-by-case basis, since they depend on the specific job and issue involved.

The quickest way to raise a cancellation, refund or quality concern is via WhatsApp.

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.